Enterprise Ecosystems

Philippines to use AI to improve public service delivery

Yet another deal has kept the Philippines in the technology news in recent days. The Philippines Department of Information and Communications Technology (DICT) and Google Cloud have announced an expanded, multi-year collaboration to embed enterprise AI into the country’s public service delivery.

This collaboration focuses on making government services simpler, faster, and more secure.

Under their AI Agents for Public Sector programme, DICT and Google Cloud have made Gemini Enterprise and Google Workspace available to public servants through the Procurement Service-Department of Budget and Management’s (PS-DBM) eMarketplace platform.

The eMarketplace was launched in the first quarter of 2026, serving as the Philippine government’s official e-commerce platform for transparent, streamlined, and cost-efficient procurement of enterprise-grade cloud and AI services.

DICT plans to use Gemini Enterprise Agent Platform to build, scale, govern, and optimise AI agents that aid citizens. This includes integrating grounded, context-aware AI agents into e-government platforms. This will allow Filipinos to simply speak or text in local languages to instantly clarify administrative procedures.apps

To enable rapid backend response to citizen needs, as a start, more than 50,000 public servants will be equipped with the Gemini Enterprise app, an advanced agentic ‘front door’ that empowers knowledge and frontline workers to discover, create, and use AI agents in a unified, fully governed environment.

For example, by inputting a query into the Gemini Enterprise app’s intuitive chat interface, a city building official can easily retrieve, synthesize, and act on relevant information across previously siloed data sources. Through the Gemini Enterprise app, an economic analyst can mobilise an agentic taskforce via a prompt to “continuously analyse changing market prices for agricultural fertilizers, highlight supply chain anomalies, and draft a cited brief.”

The value of these outputs is amplified through built-in connectors to Google Workspace and other third-party enterprise apps like Microsoft 365. Once the Gemini Enterprise app generates a research brief, a chart, or a policy synthesis, public servants can tap Workspace Intelligence to instantly convert those files into a collaborative team document in Google Docs, spin up a presentation deck in Google Slides for an inter-agency briefing, or coordinate immediate outreach via Gmail or Google Chat.

DICT plans to facilitate the use of Gemini Enterprise and Google Workspace by more than 200,000 public servants over the next 18 months, while continuing to track metrics like frequency of use, productivity gains, cost savings, and user satisfaction to quantify value and ensure tangible return on investment.

To bolster the security of the Philippines’ digital landscape, the DICT Cybersecurity Bureau has also established a cross-agency cyber defence alliance with support from Google Cloud.

The strategic collaboration between DICT and Google Cloud complements the integration of trans-Pacific subsea cable systems and terrestrial networks, and the deployment of air-laser wireless communications technology to bolster the Philippines' digital infrastructure for the agentic AI era.



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